Cancellation & Refund Policy

Cancellation Policy

Free Cancellation

Customers may cancel free of charge before a driver has been assigned.

Cancellation Charges

Charges may apply if:

• The driver has already been assigned.
• The driver has reached the pickup location.
• The customer fails to respond or is unavailable.

Refund Policy

Refunds may be provided in cases such as:

• Duplicate payment
• Failed transaction
• Booking cancelled due to driver unavailability
• Service not delivered

Refund processing times depend on the payment provider and bank.

See our Payment Policy for payment-related details.